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Continue ShoppingRefund and Returns Policy
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Overview
Customer satisfaction is our priority. We offer exchanges and returns within 7 days of receiving your order, subject to the following conditions:
The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
Exchange or return requests must be made within 7 days of delivery.
Products damaged due to misuse, washing, or improper handling are not eligible for exchange or return.
Important Parcel Opening Requirement
To ensure a fair and transparent claims process, customers must record a complete uncut video while opening the parcel.
The video should clearly show:
The sealed parcel before opening.
The parcel being opened.
All items received inside the parcel.
This video serves as proof in case of:
Missing items
Incorrect items
Damaged products received during delivery
Unfortunately, claims regarding missing, incorrect, or damaged items cannot be processed without a complete parcel opening video.
For exchange or return assistance, please contact our customer support team via WhatsApp with your order details and supporting evidence.
MADZ reserves the right to approve or decline exchange and return requests based on the provided evidence and compliance with the above policy.